Allied Van Lines

A.  I paid over $14,000 for a move from Los Angeles to DC with full EDP insurance with 0 deductible, including door to door car delivery.

B.  I was yelled at, bullied and threatened by the driver in LA. He left a mess in my house and departed without my knowing, without a walk through as he had promised. I did not receive an inventory or any documents. He remained incommunicado with my Allied Move Coordinator for 5 days.

C. Because I was afraid of being alone with the driver, Mr. Waldron. I wrote the President of Allied Van Lines. The Assistant to the President of Allied Servo, Cheryl Gondell, sent a supervisor for the delivery. Ultimately, the driver, Mr. Waldron, did not enter my home. He sent 3 men to deliver and assemble. They were not done in 8 hours, and left items incorrectly assembled. I signed the Customer Checkoff List leaving 20 items unchecked and wrote I was unable to confirm the presence of many numbered boxes. Boxes were stacked high, many rows deep, with green sticker often on the side I could not see. I may also have been looking at numbers of orange stickers, not understanding the difference. Plus some items were left in my storage compartment downstairs. I could not keep up.

D. I ultimately found I was missing two very large boxes. I filed my claim assuming insurance would cover the loss of the contents of the 2 boxes. I had contents itemized in my moving notebook. My claim was denied because the driver, Mr.Waldron, submitted the Customer Checkoff List and wrote “Customer refused to sign”. He checked off every item as having been delivered. He falsified the document he submitted. I have my original signed form. This original version shows I left 20 items unchecked and wrote a comment as stated above. :

E. I explained this and was told that since I had packed items myself, the maximum amount I could receive was $600. My loss is significantly above $2,000

:Upon closer review of my documents, I now see I was charged for Mover packing 8 dish packs and 1 wardrobe box: $488.72. I also see Mr. Siegal also charged me for moving many items that were not moved.

:These services and products were Never received nor requested.

:But if Allied had packed these boxes, according to Allied, I should be entitled to receive full replacement value for missing items.

:If Allied did not pack, I should not have been charged $488 for packing services and for boxes. They can’t have it both ways.

F. I paid for door to door car delivery. I did not receive that service. I had to drive my rental car to Virginia to retrieve my car.

G. I have written documentation of all of the above statements, emails from my Moving Coordinator, Ms. Gomez, emails from Cheryl Gondell, Assistant to the President of Alied/Sirvo, copies of original and fraudulent documents from the driver, Mr. Waldron, boxes with orange and green stickers still affixed to them after all this time.

H: This is why I am warning people off of Allied. They hire potentially dangerous drivers who lie, bully, and falsify documents. They charge for services not received. I recommend you go with the more costly smaller moving companies. In the end, it will it will pay off as you will not have lost items and will have full coverage for breaks and losses. This was the case with a friend who recently moved 2,000 miles.

Move size: 3 Bedroom Home Service cost: $1438

In April of 2023, Allied Van Lines picked up my belongings from our 4 bedroom house in South Carolina, stored them for 7 months, and delivered them to our house in Santa Fe, NM on November 23, 2023. Prior to the move, I told the mover that my belongings included a large number of old and rare books- most of which were expensive and difficult to replace- that needed careful handling. I also bought insurance (extra care protection) for the books with a valuation of $150,000.00, documented in my contract. There were more than 400 cardboard boxes in the move, and the cost of moving and storage was $61,847.

It took weeks to open all the boxes, but when I did, I discovered that 110 of the books were missing, and an additional 21 books were severely damaged. Many pieces of furniture were badly damaged, and many of the boxes had been crushed by the movers.

Allied conducted a trace/search for the missing items, but could not find them. They had lost my items.

Using an inventory of the books that I had made prior to the move, and consulting websites such as Amazon and AbeBooks, I calculated what it would cost to replace the books, which came to $44,289, well under the $150,000 coverage that I had purchased from Allied.

I submitted a claim to Allied, but they refused to honor the insurance (extra care protection) that I had purchased from them. Instead of using any reasonable valuation of the books, they calculated their reimbursement as if the boxes contained ordinary household items rather than rare books, and calculated their reimbursment at the rate of $125/box. And they based their reimbursement of the damaged books as if their age prior to the damage made them less valuable - but in fact the opposite is true, old and rare books are more valuable. Their total offer for the missing and damaged books was $5,576, less than 13% of what it would cost to replace the books.

I filed an appeal with Allied, but they refused to rethink their offer.

In other words: I informed Allied that the moved items included a large number of rare, valuable and expensive books; they assured me they would treat them carefully; I bought insurance (extra value protection) form Allied, and told them (in writing) that the valuation of the books was $150,000; they lost 110 of the books and badly damaged 21 books; Allied refused to honor the insurance I bought from them and calculated their reimbursement as if the boxes contained ordinary household objects rather than expensive books, and calculated their reimbursement for the damaged books as if old books were of little value - despite a careful analysis of the replacement costs of the books. Allied refused to change their calculations after appeal.

Allied lost and damaged my rare books, ignored their responsibility to honor their insurance (extra care protection) that included $150,000 coverage, and gave me less than 13% of the true replacement value of the books. They badly damaged much of my furniture as well, and many of the boxes were crushed. Allied did not take care of my belongings as promised, despite knowing that they were valuable, and refused to honor their insurance responsibilities - acts that could be described as deceptive and dishonest. STAY AWAY FROM ALLIED!!

Move size: 4 Bedroom Home Service cost: $61847

The movers were inexperienced, the damages we had to our furniture were in the words of Allied's delivery team, "The worst they have ever seen." The furniture claims inspector Allied sent who has worked in furniture claims for 30 years "had never seen furniture damaged or packed this poorly."

We took pictures, we have damages that are clear and are not on the bill of lading, and Allied is offering us cents on the dollar. Here is $7000 for your $60,000 in damages. True they have the right to repair, but not items that are not repairable. We have moved with Graebel and we will never use Allied Van Lines again.

Customer service for the claim has been beyond awful.

Service cost: $18000

Just had the worst moving experience ever. After 25 years of working with the Army, multiple international and local moves with no more than broken light bulbs, I unfortunately went with Allied/Coleman moving. The most inept bunch of movers I've ever seen. I packed myself, they only had to wrap my furniture and load. That took them 12 HOURS!!
THEN they came 3 days later than they promised. Then, unloading with a smashed TV, broken 150 year old Chinese book case. Plus, two smashed oriental lamps, and a broken lamp my daughter got me when she was 8. The only things broken, so far, was what they wrapped. One guy on the crew was Impossible. . Did everything the hardest way possible. Stay away from this company.

Service cost: $5464

This was a move that was from 1 side of Florida to the other. From a house to condo; condo on 3rd floor of building and accessible via elevator and/or staircase.
4 bookcases were invoived in this move. 2 bookcases stand about 6 feet tall 2 1/2' feet wide. These bookcases were delivered with no problems.
The other 2 bookcases are museum style bookcase; they do not come apart (shelves were removeable); doors have glass fronts and are removeable as well. they stand 7 feet tall and 4 feet wide. The ceilings of the condo are 8 feet tall.
When bookcases were picked up; it was requested by the mover to have the doors removed and packed since they were glass. That was not done. When they were delivered, one door had been broken, The movers refused to deliver these bookcases. They determined that there was no way for them to delivered either via the elevator or the staircase. We had multiple conversations with the movers and they refused to budge on this point. They insisted that it just "isn't possible for these bookcases to come upstairs". At this point they refused to work until payment had been made.
We paid them, they brought in the rest of the furniture, etc. and the bookcases were relocated to storage on site. My daughter called our contractor and some of her friends and they determine the bookcases would be able to come up the stairs. They removed the doors (as we had requested) and between the 4 guys, they managed to get both bookcases in the condo in about 15 minutes. Allied said, there is no way it can be done; well it was done no thanks to them.
Also, some furniture has been damaged and pieces missing. We will not recommend this moving company to anyone we know. They are not easy to work with and lazy when it comes to moving "big" furniture items.
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Service cost: $3500

The worst moving experience I have EVER had. I’ve moved states 3 times prior. And moved 5 times within the state.

Dale Morgan (Westheimer Transfer & Storage) came out to walk my house. Most of our stuff was boxed and sitting in my garage. So, to me it seemed very clear how much we had and what needed to be loaded. He saw everything and gave me a quote. We received 3 bids and went with Allied.

Loading day: The truck showed up with a prior load so the crew was unable to get all our stuff loaded. After trying to contact the office unsuccessfully, I was assured by the crew they’d get the rest on another truck the next day.

Allied showed up the next day with a box truck (REALLY?!?) STILL unable to load everything. I needed to leave so I could meet the driver in Utah to let him in our house to unload. Again, after being reassured they get everything I left. About 3 hours into my drive to Utah I get a call from Dale Morgan who then tells me that I need to pay a third party to come take apart our weight gym. THIS WAS THE FIRST I HEARD OF THIS. (Remember he walked my house and SAW everything) So, I ended up paying $300 to a third party to come take apart the weight gym while I was driving. I felt taken advantage of because I was backed into a corner. Hire the company or they wouldn’t load the gym.

5 days later the first truck showed up in Utah. Took about 6 hours to unload. 2 guys to unload and driver were excellent. Didn’t realize UNTIL AFTER THEY LEFT that they left a mattress standing up in my garage. 2 beds arrived out of 5 so my kids slept on the floor. I had to go buy a mattress so my kids had something to sleep on. (I was reimbursed – because we bought the full coverage insurance)

15 days later the SECOND truck shows up. (My kids first day of school in a new state, new school, new friends – they should have been done before they got home from school, right?! NOPE!) Took 3 guys 10 HOURS to unload. The driver worked hard. The 1st guy acted like he didn’t know anything so I stood outside most of the time reading boxes to him. The 2nd guy slept on the front lawn for 6 hours! Yes, you read that right 6 hours! At 8 pm I made a call to corporate to complain. (I missed EVERYTHING great about my kids FIRST day of school) They claimed they couldn’t get a couch through the front door so they left it in the garage.

68 days later the THIRD truck showed up. Half my stuff looked like it was stored outside. (Even after being reassured that it was being kept in a climate-controlled storage unit in Houston)

So, Original contract stated our stuff would arrive in 7-10 days BUT they took 68 days…………………………

The people I dealt with lied continually about the status of our stuff, never answered or returned my calls, made promises that clearly, they never intended to keep. BUT WERE PAID IN FULL THE SAME DAY ¼ OF MY STUFF LEFT HOUSTON. I’ll spare you the long list of lies I was told by Dale Morgan and Angie and the few others that work in the Houston office.

This ALL could have been a delightful experience IF THEY WOULD HAVE SHOWED UP DAY 1 WITH AN EMPTY SEMI TRAILER.

3 loads and with each load different items were left in my garage claiming they couldn’t get it through the door. I had to hired a local moving company 3 TIMES to move items into my house. Things were damaged along the way.

The company they hired to come out to fix broken, ripped or damaged items were great to work with. This was an awful experience, awful!! I wouldn’t use this company to move if it was gifted to me. Please save yourself the stress and heartache and HIRE a different company.

Move size: 4+ Bedroom Home Service cost: $17000

Preparing to move, my family and I rented a large UHaul to transport some furniture and essentials. We knew there would be an unavoidable risk of breakage en route, and accepted that some of our things would be damaged no matter how well packed. However, we hoped that hiring professionals who do this very thing for a living, and present their unique training as cause for specialized retention and payment, would mitigate that risk We were gravely mistaken in choosing Allied Van Lines (through Alliance Moving Systems, in Gypsum, CO) and write this to hopefully save someone else the same heartache.

On load day, I provided plenty of boxes, packing blankets, wrapping paper, tie downs and plywood sheets. I explained to the movers that this load would be going across the county and traversing several mountain ranges, so I needed firm security. While loading, I noticed they were wrapping all the furniture in only a bit of cellophane, and they refused my request to use the blankets, obliging me to call their supervisor. I was told essentially to mind my own business, but the blankets were indeed utilized—to wrap pillows! The majority of the wood furniture was carelessly protected, the boxes were stacked haphazardly without regard to weight order; many heavy boxes were stacked up high, and only a few horizontal straps applied, while most of the plywood sheets were stacked inanely on the side.

This and more were discovered when we began unloading. A full stainless steel grill was demolished due to collapse of top heavy loading, and heavy boxes were found to have been loaded on its flimsy, unsupported wings; a curve-armed wooden loveseat was stood on end, and heavy boxes fell on the ribs en route, bursting them; glass shelves to a curio cabinet were wrapped in a few pieces of paper, stood on end loose against the wheel well and were discovered shattered; dumbbells were placed randomly throughout load, and one 20lb weight was found sitting on a naked wood armoire into which it had gouged a hole, and many other boxes, pieces of furniture and equipment suffered damage ranging from crush injury to utter destruction, which were too varied and numerous to warrant specific recording. Meanwhile, again, the blankets I provided went to wrap pillows, the boxes I had collected went unused, etc. Thus, all my efforts to prevent the worst by providing supplies were disdained, my respectful concerns were met with deplorable customer service, our belongings were treated with downright contempt, and we ultimately suffered excessive--and needless--loss.

Move size: 2 Bedroom Home Service cost: $1300

Allied Van Lines damaged my brand new sofa pretty bad during the delivery, that plus other damages. Without even trying, the moving crew decided that the sofa was too big to use the elevator. Instead, they decided to bring it up to the third floor using the stairs without any extra protection further than the plastic film used to protect from dust. They ripoff pieces of the sofa by strong friction against concrete walls, cement floors, and roof. Their settlement letter, in regards to the sofa; $125 plus $500 dollars that come out of my pocket (deductible) after choosing their standard full value protection for carrier liability. The amount offered is to cover a cheap and very poor patch-up solution that consists in pulling up the fabrics to cover the ripoff pieces, according to the sofa manufacturer, this will leave the item below quality standards subject to unevenness, tearing, tension on the fabric and leave visible areas where the upholstery will not be consistent. They damage and they push the costumer to receive peanuts. Certainly a moving company to avoid!

Move size: 1 Bedroom Home Service cost: $2784

I paid almost $ 11,000. for my move. It was delayed for 8 days. No explanation as to why it was delayed. I had booked my move 8 weeks in advance; this was more than enough time to schedule a crew for my delivery. I filed a delayed shipment claim ( for daily items I needed, food etc ) $ 260.46 and it was denied. My wife and I had to sleep on the floor which was uncomfortable for me as I am 67 years old and have severe back problems.

This was a ( 5) crated shipment. I had missing / damaged items that Allied “ cannot account for “ and “ their tracing results were unsuccessful in confirming a loss “. Allied cannot say that; I had my name, address & phone number on all boxes in addition to their barcode. So, the scanning system Allied uses is unreliable and ineffective. (Or air lying and just don’t care. ( Fedex and UPS have no issues for tracking of shipments ) My high value item packed by Allied a 55” Samsung TV was missing, wardrobe box was missing, etc. To add further insult, at delivery the driver, Mr Ru *** was rude, refused to listen to me, did NOT allow inspection for items packed by Allied or unwrap them. He unloaded our shipment onto a truck by himself the day before delivery. That is a security breach to make sure my belongings are not MISSING ( which happened ) He was non compliant with shipping procedures. My claim for items missing /damaged totaled $ 2346.00 and Allied is only giving me $ 600. after my deductible. That is pathetic. I have moved interstate at least 6 times and NEVER once had a driver refuse to listen to me. BEWARE - Allied is an unprofessional company that takes your money, will lose your belongings, break your items, delay shipment and not pay you for your claims. They are an unreliable company not to be trusted. I am disappointed, dissatisfied with their services and cannot recommend them to anyone.

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Move size: 2 Bedroom Home Service cost: $10862

We contracted Allied for our cross country move and here is why I they're rated "poor", in fact, I would give them less than 1 star if I could. - No one called to confirm the night before to let us know when the packing or the pick up would happen. - We were promised a 7-10 day delivery lead time and it turned into 16 days and the only reason I found out about it is because I called to find out where my belongings were. They overbooked and bumped us. - Several boxes arrived wet/smashed. - A few furniture pieces arrived with damages but the delivery driver told me "compressed wood items are not covered on the insurance". Convenient. - The guy who packed one of our floors had NO IDEA what he was doing, placing expensive speakers face down on the bottom of a box with little to no wrapping. One was damaged. - I was instructed to leave items in dresser drawers. One of the packers pulled all the items out of a flat file drawer (artwork and prints) and piled them up in a box with non-flat items rendering them unsellable.  - One rubber tote I packed on my own arrived full of moisture and caused my dried insect collection to get full of mold. All had to be thrown in the trash. Again, not something that can even have a claim placed on it due to the lack of monetary value.  Overall the experience with them has been a nightmare and I would not recommend them to anyone. We will see how far and long the process is for our delay claim which we are in process of filing. .

Service cost: $7000

After reading tons of really negative reviews, we were hesitant to use Allied. However, their quote was nearly $2,500 cheaper than the nearest major-name competitor and fit better into our budget so we took a chance.

Our local dealer was Olympian Moving and Storage. Debbie in the office was friendly, helpful and knowledgable. When moving day came our driver Dave and his loading crew Bill and Rob were early and professional. Our items were handled with care and packed securely.

Dave arrived right on time and the unload crew went above and beyond moving furniture, reassembling items and making sure all boxes and furniture were exactly where we needed them.

All in all, the move went great.

Service cost: $5000

    Recently moved from Webster Springs, WV to Cape Coral, FL.   The Allied Van Lines agent was Central Van and Storage, Shinnston, WV (Rich Harmon).  Rich responded to all our inquiries promptly and came to the house to check out items to be moved.  His estimate was 90% accurate.   Move was well coordinated.  Central Van and Storage movers were polite and careful with our stuff.  Mac, the driver, was very thorough with keeping track of inventory.  Delivery was done by Dunmar Moving Systems of Norfolk, Virginia.  Delivery was late, but no big deal, since the driver (Ernie Temple) kept us informed of status.  No one was available to do the unloading when Ernie arrived, but Ernie happily unloaded our stuff by himself.  He finally got help for about 2 hours (out of the 8 hours it took to unload everything).  Allied Van Lines failed to provide the necessary unloading staff at destination.  Glad we had a driver/delivery guy like Ernie. If you ever move from West Virginia to Florida, hope your move is coordinated by Central Van and Storage, Shinnston, WV (Rich Harmon) and the delivery is done by  Dunmar Moving Systems, Norfolk, WV  (Ernie Temple).   They made our move with Allied Van Lines a good experience.

Service cost: $7166

After meeting wiht the SON of the owner of the subcontractor for Allied, my experience was AWFUL!  I never received a confirmation call for my delivery date from my "move coordinator".  They claimed it was because the summer months are their "busiest time of year".  I had to call said SON to get confirmation of pick up date, but not the time.  It wasn't until the driver picking up my goods called me directly that I knew what time to expect them.  My items were stickered, and inventoried but NOT described accuretly on the 13 pages of inventory.  I was assured that my "load" would NOT leave the trailer it was loaded onto, but that was NOT the case.  Everything was CRAMMED into their warehouse in Michigan waiting for a driver.   The initial promised delivery date was by June 22, 2013.  When I, yes I had to call again, called to confirm this date, I was told they did not know where my property was.  That the driver assigned to my "load" had truck problems, and that there would be a minnimum of 4 day delay.  I had NO idea when to expect my goods, as the "coordinator" NEVER called me.  It wasn't until the driver picking up my load called that I actually knew when to expect them.   The driver explained to me when he arrived that my property was CRAMMED into the warehouse in Michigan!  He knew I was going to have a lot of dammages due to the condition of my boxes and totes ~ yes they smashed TOTES!!   There were 10 missing boxes/totes, my lawn mower was destroyed, and several broken items inside the dammaged boxes.  Now, I ONLY claimed the broken lawn mower and money I had to pay out during the delayed delivery.  Because I didn't opt for additional whatever coverage they are only going to pay $36 for my mower.  The have also indicated that they will only reimburse $500 toward expenses encurred by the delivery delay.  (OH, and FOOD is not part of that reinbursment)  Seriously??  How was I to cook for my family without my kitchen ware??/Over all, I would NEVER recommend this company to anyone nor will I EVER use them again!! .

Service cost: $6600

Allied is a total sham. They use local moving companies to load and unload your shipment and have no "real" company - just some trucks. The cost was exhorbitant as well ! The movers were very unprofessional and careless. We had to wait several days to get scheduled to off-load our shipment Overall, I was very disappointed with the entire process. They disassembled everything to load it and then put nothing back together when they unloaded it ! The workers were courteous enough, but very unprofessional and careless. Boxes were not placed where indicated and we had damage. Somehow we even had water damage to certain items. I know we had a full truck, and they did what they had to, to get it all on, but you can't just cram stuff in upside down and sideways and not expect damage. I would not recommend Allied for a move, but I don't know who to recommend. It's just a nightmare ! Good Luck !!

Service cost: $18000

Terrible move. They destroyed my belongings. The loader was appeared to be a filthy homeless man. My furniture was gouged and broken. My deer mount was destroyed. My guitar case was severely damaged. The truck leaked water and my books were soaked. The move cost over $4000. They offered me $50 for the inconvenience. Haven't submitted my claim for damages yet but I don't expect them to be fair based upon my dealings with them thus far. If you value your belongings, time and sanity use a different mover!

Service cost: $4200

  Moving across country can be a stressful and daunting experience.  Happy to say that my recent move with Allied was neither.  I had such variances with the different quotes I got, and Allied was not the cheapest, but rather the simplest and easiest to work with.  From the beginning the customer services and communication was excellent.  The Quote was right on, and the people at every stage were friendly and  professional.  Our driver was outstanding.  Sean was incredibly professional and kept me updated throughout the process.  Weather was not in anyone’s favor on the receiving end, but Sean and the unpacking crew were amazing.  I could not have asked for a better experience.  .

Service cost: $7733

Worse move ever! Allied is very dishonest and whatever you read on their site is untrue. They do not wrap everything as the site states. They care more about their money than pleasing the customer. When they loaded my items I had to go behind them and pick up cords, screws, etc. The worse part was the unloading; it appeared that they got the crew off the street who worked daily for money. Very unprofessional and lazy. The driver did not give me the inventory to check off - the crew just took things off the truck put it wherever they pleased. I had garage things in the bedroom, house items in the garage, etc. My Ethan Allen roll top desk came off the truck soak and wet on one side with water dripping off of it; I feel this was the fault of the company for not protecting my furniture. They did not wrap my washer and dryer and the dryer came off the truck with a big scratch down the side. Some items were stolen and/or missing; the claims examiner said that I checked them off as received when in fact I did not check off any items on the inventory. I did not have a signed contract; no one asked me to sign anything prior to the move; it wasn't until I brought it up after the fact that they said I could now, after the fact purchase additional insurance. They did call me, however, while I was on the road and asked me for payment prior to delivery..while I was on the interstate I had to stop and pay over the phone by credit card..the claims examiner from Allied makes up things as she goes along; whatever works for the company and not the customer is their goal. Bad, bad move. My furniture was scratched, wet, dented, and they hid the nuts and bolts to my bed and dresser in my dresser drawer and I found them later..they didn't secure the tv on the stand and now if it is bumped it will fall over; they put paper and other items on the damaged totes so I wouldn't notice it..my wall unit had a broken bracket and now the door won't close properly..they were in a big hurry to unload and leave vice carrying for the customer; basically sign here and the driver and crew were gone. Worse move of my life - don't trust ALLIED VAN LINES!! They only care about the money! Very BAD customer service!

Service cost: $3900

Our delivery date has passed and they now quote delivery 2 to 3 weeks after the in-writing estimated delivery date. We were not advised that our load would be transferred from truck to truck (and perhaps held at a Washington DC facility) and we were not advised in advance by oral or written means that the trans-shipment or delay could/would occur. I had to call several times to even find out that info and they did not return inquiry calls I made. I never dwelled on the fact that I am 88, a Korean veteran, with Parkinson's Disease. It's no way to treat any client. Assuming we get our possessions eventually, it would take an act of God for us to ever use Allied again or even recommend it.

Service cost: $2566

If your not Military I wouldn't suggest this company.
100,000 pounds was moved within 4 hours everything was thrown on the truck unwrapped. I had to call the Rep the driver wanted to do a early delivery when he called I hadn't even made it to CA. The day that I was to except the delivery I wanted one town he refuse to deliver too that town so he when out and got a storage since I hadn't had time to find a place I received and email same day of my delivery if I didn't except the delivery I would be charged $46.01 an hour each for the driver and truck additional $200. a day, The Driver found a Unit I asked what time he said after 5:00pm since his friends have to get off there jobs I explain I have a medical condition I can't see how to drive at night and being in a unknown town well I had a chose either pay the fees or met him at night I when to go get the movers waters I was told I needed a second unit the storage employee at the storage explain it would cost me monthly that she had a larger unit that equal the size to the 2 units The driver stated that it would cost me hourly to removed the items from the smaller unit to the larger I got the 2 units again cost..It was getting late I had 2 special needs kids with me so the driver told me he would bring me the keys to the unit the next day. I offered Lunch for the driver and his family next day meet the wife keep looking at him strange when I arrived at my unit I almost passed out everything was thrown into the units books on top of Crystal you can see and hear damage when you open the storage unit. Now I've filed a claim after getting a month of runaround now I'm told that the storage unit upon deliver is my problem now why did I purchased additional insurance, paid extra to have my furniture stored in storage and nothing was wrapped/crated/blanketed and I was charged for it. Is this a company you want to move your things if your not military that was all I was asked before the move and during I have emails to support everything I've stated. If you don't want you things to arrive as they where packed go ahead used this idea company. Oh the best part I can't get the Rep on the phone now that I paid and my things are damaged I can't get a body on the phone. Nor will they reimburse me I paid over 5K to move my things.

Service cost: $5000

A bad mistake using this company. 2.5 hours late for pick up and called and expected me to find them in my car. Arrived in AZ. received a call my items where here so of I go to my storage unit when I arrived they were unloaded but it was not mine. Returned next day another call back to the unit. 100 degrees in AZ , one person to unload. Myself and my brother had to help because I have health issues and could not just stand there for hrs. when they started to unload again bringing goods in my storage again not mine. I packed most of my good except antique furniture, when they were at my place they were placing stickers for inventory on the wood. I kindly asked them to place the stickers some where else so it would not damage the finish. Unloaded, unable to do a proper inventory upon delivery, all the wrapped goods were not marked with inventory stickers.. I find out in a few days I am missing a antique steamer trunk. Placed a claim, heirlooms inside the trunk. Received a letter stating because I did not do an inventory on the spot, meaning unwrap all the furniture and check it against a inventory sheet they are not responsible. I stopped payment, gathering info for the claim, ask them to send me a copy of the inventory they did , crossed checked it to find the trunk No trunk. Called them they said they never shipped a trunk. I responded it was shipped It would not fit in my car and the house was completely empty. I requested a inventory copy of the truckers inventory upon delivery, answer that all we have is the inventory we have on file. NO truck inventory of my goods. The process is still in arbitration and they refuse to acknowledge that they lost my goods. Sent me arbitration for and it is going to cost me to file. They have ways around there responsibilities with every excuse they can find. This fight will continue.

Service cost: $3100

I just had the best moving experience with Allied Van Lines. I hired them to move my apartment and car from MI to CA and everything went extremely smooth. They loaded everything onto the van, provided extra boxes, tape, and packaging material. The movers wouldn't let me lift a finger to help them, which felt weird but spoke to their professionalism. The movers handled my belongings with care and took inventory of every box to ensure nothing was lost. They also had constant communication with me as they drove my stuff across the country and my items arrived earlier than expected. I highly recommend Allie Van Lines for any moving you might need!! Worth the money!

Service cost: $5000